What is being
looked at?
Ask which appliance and reported issue the assessment covers, whether it involves a visit and what happens if a repair is not pursued.
Agree the work before the work begins
A useful quote
has a visible scope.
An assessment, a repair proposal and authorisation are separate steps. Make clear which step is being discussed and which charges apply to it.
What is being
What work is
being proposed?
Ask for the finding, proposed parts, labour, exclusions, timing and any conditions. Availability and a final scope need confirmation.
What have
you agreed to?
Keep a record of the accepted scope and amount. Ask how a change in the proposed work would be communicated before extra work proceeds.
Check the arithmetic
without hiding the assumptions.
The figures are yours. This tool does not provide a price or make a repair-versus-replacement decision.
Six questions
worth putting
beside the quote.
- Does the amount include the assessment, or is that separate?
- Are parts, labour and any travel or return visit clearly identified?
- Do the stated amounts include applicable tax?
- What is excluded or still uncertain?
- What happens if the proposed work changes after further assessment?
- What written record will describe the agreed work and any applicable terms?
Keep your
consumer rights in view.
Consumer guarantees can provide remedies when goods or services do not meet the relevant requirements. The available remedy depends on the circumstances. A website policy does not remove rights that apply under Australian Consumer Law.
For a problem with a purchase, begin with the business that supplied it. Keep the purchase record and a clear account of the issue.
ACCC: repair, replace, refund and cancel ↗