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Appliance enquiries / Australia

How Benchline works ↗

Benchline / enquiry desk

What can
you tell us
about the appliance?

A clear note starts the conversation. Tell us what you know and leave uncertain details marked as unknown.

After you send

The form returns a reference when your enquiry is saved. Keep it for follow-up. A visit, service area, price and repair are not confirmed by that receipt.

A technician and homeowner discuss a clipboard beside a closed dishwasher

This helps establish location. It does not confirm service coverage.

Include the model if known, when the issue first appeared and what happened during normal use. Do not run a faulty appliance to reproduce a problem. Keep passwords and payment details out.

A successful submission returns an enquiry reference. A service visit, price and repair remain subject to confirmation.

An immediate hazard
needs a different response.

If an appliance appears faulty or damaged, stop using it. Do not remove covers or attempt electrical repairs. Keep clear of wet or damaged electrical equipment and seek appropriately qualified help.

If life or property is in immediate danger, call Triple Zero (000). This enquiry form is not an emergency service.

When to call Triple Zero ↗